Computerhilfen mobil. Forum: Enter Question here: HP F380 photo printer, offline


Enter Question here: HP F380 photo printer, offline
Von: Ann-Jo Proos am 19.07.2007 I have a HP F380 photo printer, the problem is that when the printer goes offline(this just happens during a print request and it is not possibly to delete the printrequest it just stays in the file) I'am not able to get the printer online anymore. All I can do is install the printer again completly with a cd. But the next problem is I have changed systems from XP to Vista and the CD will work for Vista. I have already downloaded the new drivers, but now I have to do it again. HP cannot help me. So can someone else help me please? With kind regards, Ann-Jo Proos

Antwort 1 von nico ***** am 19.07.2007 Bonsoir So the printer worked wine with Win XP but now is making problem with Vista, even when you have the new Vista drivers installed? I have just searched arround a bit, discovering that there are more people having problems with this printer: - http://www.cnet.com.au/printers/multifunction/0,239035478,339272643,00.htm - http://forums.pcworld.com/forums/viewtopic.php?p=34253 On the HP.com site of the printer it says_ Zitat Certain Windows Vista product features require advanced or additional hardware. See http://www.microsoft.com/windowsvista/getready/hardwarereqs.mspx and http://www.microsoft.com/windowsvista/getready/capable.mspx for details. Windows Vista Upgrade Advisor can help you determine which features of Windows Vista will run on your computer. To download the tool, visit www.windowsvista.com/upgradeadvisor. If that doesn't help, they offer this: Zitat Get product questions answered toll-free, 24 x 7, or via e-mail in as little time as an hourat ]www.HP.com/go/totalcare I hope this helps you?
Antwort 2 von Milton Akridge am 30.08.2008 Restarting the print spooler service may do it. Have F380, occasionally hangs when trying to delete documents in queue.Can't hurt. Go to Control Panel> Administrative Services> Services. Click on list and scroll down to Print Spooler. The service description in the upper right of the window will offer a restart option. Just click it.
Antwort 3 von Milton Akridge am 30.08.2008 Sorry, read "upper left" of window. Zitat von: Milton Akridge am 30.08.08, 21:40:29 Restarting the print spooler service may do it. Have F380, occasionally hangs when trying to delete documents in queue.Can't hurt. Go to Control Panel> Administrative Services> Services. Click on list and scroll down to Print Spooler. The service description in the upper right of the window will offer a restart option. Just click it.
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